FAQ

Frequently Asked Questions

How does the scanning process work?

Simply pack your documents or photos securely, ship them to us using our prepaid label, and we'll scan them with professional equipment. You'll receive digital files organized exactly how you want them, and we'll return your originals safely.

How long does it take?

Most projects are completed within 5-7 business days after we receive your materials. Rush service is available for an additional fee if you need faster turnaround.

What file formats do you provide?

We provide PDF files for documents and high-resolution JPEG or TIFF files for photos. We can also provide searchable PDFs with OCR (Optical Character Recognition) for an additional fee.

Is my information secure?

Absolutely. We use secure facilities, encrypted file transfers, and can sign NDAs for sensitive business documents. All materials are handled with strict confidentiality.

What if my documents are damaged or fragile?

We specialize in handling delicate materials including old photos, torn documents, and bound materials. Our team is trained to work carefully with fragile items.

How much does it cost?

Pricing depends on the volume and type of materials. Visit our Pricing page for detailed rates, or contact us for a custom quote for large projects.

Do you return my original documents?

Yes! We return all original materials to you via secure shipping after scanning is complete, unless you request our shredding service.

Can you organize my files?

Yes, we can organize your digital files by date, category, or any system you prefer. Just let us know your preferences when you submit your project.

What areas do you serve?

We serve customers nationwide. Simply ship your materials to our Detroit facility using our prepaid shipping labels.

Do you offer pickup service?

For large commercial projects in the Detroit metro area, we offer pickup and delivery services. Contact us to discuss your needs.